Company: SipnJoy Coffees and Teas Inc.
Effective Date: 2025 December 11

Our Commitment to Your Privacy
We deeply value the trust you place in us when you choose to visit our website (www.sipnjoy.ca) and purchase our products. Protecting your personal information and respecting your privacy is fundamental to how we operate.

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Application refers to the software program provided by the Company.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SipnJoy Coffees and Teas Inc., Address: 203 - 3 Applewood Lane, Etobicoke, ON M9C 0C1, Canada.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Application or the Website or both.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website or Site refers to and accessible from www.sipnjoy.ca

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit, use our services, or make a purchase from www.sipnjoy.ca (the "Site") or otherwise communicate with us (collectively, the "Services"). We are committed to being transparent and clear about our practices and we encourage you to read this policy carefully to understand our practices. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, we kindly and politely ask you to not use or access any of the Services.

Our store is hosted on Shopify Inc. therefore they provide us with an online e-commerce platform which allows us to sell our products and services to you. Your data is stored on Shopify’s databases, data storage and the general Shopify application. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted unless you have agreed to keep your card details on the site account for future purchases. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort by brands like Visa, MasterCard, American Express and Discover. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

The type of personal information we obtain about you depends on how you interact with our site and use our services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following points describe the categories and specific types of personal information that you directly submit to us through our services.

• Contact Information: Such as your name, email address, telephone number, and shipping/billing addresses.

•Account Information: If you create an account, your username, password, security questions and purchase history.

•Payment Information: Details required to process payments, such as credit card numbers or other payment method details. Please note: we typically use secure third-party payment processors (like PayPal, Shopify Payments, etc.) and generally do not store your full credit card details on our own servers.

• Shopping & Transaction Information: Details about the items you view, put in your cart, add to your wish list, products you purchase, order dates, shipping details, and any returns or exchanges.

• Communication Records: Records of your interactions with our customer service team (e.g., emails, chat logs, phone call summaries) to help us resolve inquiries, and any information you choose to include in all communications with us.

• Technical & Usage Information: When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device information, operating system, pages visited, time spent on pages, and referring website addresses. We often use cookies and similar technologies for this (see Section 7).

We collect information in several ways:

•Directly From You: When you create an account, place an order, subscribe to our newsletter, contact customer service, or fill out forms on our website.

• Automatically: Through cookies and other tracking technologies when you navigate our website. This helps us understand user behaviour and improve site functionality.

• From Third Parties: Occasionally, we might receive information from third-party partners only where permitted by law and relevant to our services, such as analytics providers or marketing partners, such as:

•Companies who support our Site and Services, such as Shopify.

•Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are certainly not responsible for any third party's policies or practices.

We collect and use your personal information for specific, identified purposes, including:

• To Process Your Orders: Fulfilling your purchases, arranging shipping, and managing billing and payments.

• To Provide Customer Service: Responding to your inquiries, addressing concerns, processing returns or exchanges, and managing your account.

• To Improve Our Website and Services: Analyzing website usage data to understand user preferences, troubleshoot technical issues, enhance site navigation, and develop new features or products.

• For Marketing and Advertising: Sending you promotional emails, newsletters, special offers, or information about new products by email, text message or postal mail. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

• For Security and Fraud Prevention: Your personal information may be used to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity either by us or third-party companies that provide security services to us. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

We respect your privacy and do not willingly agree to sell your personal information to third parties. However, we may share your information to help us provide our services and fulfill our contracts with you in certain circumstances as noted below.

• Service Providers: We share necessary information with third-party companies such as vendors, business and marketing partners including Shopify, to provide services and advertisement to you. For example, we use Shopify to support personalized advertising with third-party services. We will also share necessary information with Service providers that perform services on our behalf, such as payment processors, shipping carriers, email service providers, cloud storage, website hosting and IT management companies, and data analytics providers. When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent. With our affiliates or otherwise within our corporate group, if any, in our legitimate interests to run a successful business. Please note that these service providers, our business and marketing partners, will use your information in accordance with their own privacy policies. We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

• Legal Requirements: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction, subject to confidentiality agreements and applicable laws.

•Fraud Prevention and Safety: To protect the rights, property, or safety of our company, our customers, or others, including exchanging information with other companies and organizations for fraud protection and risk reduction.

We generally obtain your consent to collect, use, or disclose your personal information. Depending on the sensitivity of the information and the circumstances, your consent may be express (e.g., checking a box to receive newsletters) or implied (e.g., providing your address for shipping when placing an order). You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. For marketing communications, you can easily unsubscribe by clicking the "unsubscribe" link in our emails or by contacting us directly. Withdrawing consent for uses necessary to provide a service (like shipping) may affect our ability to provide that service.

We take the security of your personal information seriously, however, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit though we recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our website. Our website uses Cookies and similar technologies such as web beacons, pixels, etc. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify Cookies Information

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Our website may contain links to other websites operated by third parties. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

We do not knowingly collect personal information from children under the age of 13 without parental consent. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using details set out below to request that it be deleted. And also, if we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

By using this site, you agree that you are at least the age of majority in your state, province or territory of residence, and you have given us your consent to allow any of your minor dependents to use this site.

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the "Last updated" date and take any other steps required by applicable law in this matter. We encourage you to review this policy periodically. Your continued use of our website or services after changes have been posted constitutes to your acceptance of the revised policy.

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us via email noted below. We are committed to working with you to resolve any concerns you may have.

SipnJoy Coffees and Teas Inc.
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